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Error codes › Diameter

Diameter 5420 DIAMETER_ERROR_UNKNOWN_EPS_SUBSCRIPTION

DiameterRFC 6733 §7.1 · 3GPP TS 29.272 §7.4.3 · RFC 4006

What it means

The subscriber has no known EPS/LTE subscription (DIAMETER_ERROR_UNKNOWN_EPS_SUBSCRIPTION).

Where you see it

In the Result-Code or Experimental-Result-Code AVP of a Diameter answer (S6a, S6d, Gx, Gy, Cx…).

What to check

Confirm with the home operator that the subscriber's LTE/EPS profile is correctly provisioned.

Look at the Origin-Host of the answer: an intermediate agent (DRA/IPX) and the home HSS mean different owners of the problem.

Got a trace with Diameter 5420 DIAMETER_ERROR_UNKNOWN_EPS_SUBSCRIPTION? Drop it in the analyzer: it finds the step that really failed first, which node sent the code and what to ask the other side. Captures, test-system PDFs and vendor exports. 5 free analyses a month, no sign-up.

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